HOSPITALITY BRANDBOOK
    SevenRooms, New York

    SevenRooms

    New York · United States

    CRM in New York

    Collector's monograph

    Photo: Official website · sevenrooms.com

    A hospitality CRM and reservations platform built around guest profiles, direct bookings and automated marketing for restaurants, bars and hotel dining operations.

    The Story

    Origin

    Founded in New York in 2011, SevenRooms developed around the idea that hospitality businesses should understand and retain their guest relationships.

    Philosophy

    Guest information becomes more useful when reservations, service and marketing share the same record.

    Why Important

    SevenRooms illustrates the shift from reservation software as a digital diary to guest data as a commercial and service resource.

    Differentiation

    Its emphasis is on the operator's direct relationship with the guest, rather than principally on discovery through a consumer marketplace.

    Guest Experience

    Operators can use booking history, preferences and visit information to support recognition, targeted communications and more informed service.

    Design & Architecture

    Gallery · 14 photos

    Watch · Reviews & Tours

    SevenRooms Review – Still Good?

    Review · HelperMan · 9mo ago

    SevenRooms CEO Joel Montaniel at Skift Restaurants Forum 2018

    Review · Skift · 7y ago

    SevenRooms Review | Best Restaurant & Hospitality CRM?

    Review · How to Hippo 🦛 · 11mo ago

    SevenRooms Platform Overview

    Review · DoorDash · 8mo ago

    Inside: SEVENROOMS - Interview with Maryclare Sweeney, Sales Manager

    Review · VentureFizz · 6y ago

    E1081 SevenRooms CEO Joel Montaniel on raising $50M during COVID & helping restaurants leverage data

    Review · This Week in Startups · 6y ago

    Related Concepts

    All hotels, restaurants and bars in New York